By integrating innovative solutions, Dstny helps organizations deploy business communications more easily. Dstny is market leader in the field of telephony integrations and provides intermediary offices in the Netherlands with flawless telephony connections with various tools. The Dstny team knows exactly what you need to modernize and improve business communication.
Through Dstny's telephony integration, customer data and relevant ANVA labels appear on the screen even before the call is answered. This allows you to see who is calling on incoming calls and greet customers personally. Never having to ask for a name again. Contact number, name or customer information displayed immediately. With Dstny you avoid unnecessary searching and you are optimally informed about the person on the line.
During a phone call, record your conversation note(s) in Dstny, which are then automatically written away and stored in ANVA Backoffice. Open the appropriate client file with a single click, without interrupting an ongoing session. Locate a specific document or policy right there, to make changes. Through its experience and specialism within the intermediary, Dstny knows the definition of efficient work processes and high(er) customer satisfaction. Are there multiple files with the same phone number? Then you will see an overview of all relations you can choose from.
''Our slogan is 'GHW ensures personal' and we base many of our choices on this as well. If you then have two parties, one your foundation ANVA and the other your telephony supplier, who combine their technology to bring this slogan into reality, then we have really come a long way. With incoming telephony, we can see who is calling and which consultant belongs to the customer. This allows us to greet the customer personally. It simply doesn't get any more personal than that''
Sander van AlphenDirector of GWH insurance group B.V.
