All our service and support agreements are based on the Good Practices guideline of De Nederlandse Bank (DNB) and frameworks such as ITIL and IT service management. This ensures that our software and services are always of top quality.
Moreover, our SLAs grow with our development towards cloud and market trends such as DORA. So you can always rely on our stable and reliable software solutions now and in the future.
As an application manager or key user of ANVA, you have quick access to our ticket system. Here you can easily create a ticket with a description of your incident or problem. An ANVA employee with the required expertise will then contact you.
Our basic services start with the best effort service level 'Silver'. Choose 'Gold' or 'Platinum' if your organization is considering these additional services:
Does your organization use Linux in conjunction with ANVA? You can count on us for that management as well. We optimize your ANVA environment based on Red Hat Enterprise Linux and are ready to support you with new ANVA releases and patches.
This way we keep a close eye on your environment and take immediate action in case of unusual activities, so that the technical continuity of ANVA is always guaranteed. So your ANVA always stays in top shape.
As a FinTech, we know what your organization requires in terms of compliance and DORA precautions. The way in which we resilience, protect and support your ANVA and organization is defined in our SLA. Want to read more about DORA? We have collected all the information about DORA in our topic file.
