General terms and conditions

Unless expressly agreed otherwise in writing, all offers and agreements relating to the delivery of products and services by ANVA are subject to the following General Terms and Conditions:

Terms and conditions 2016‍

Versions effective Jan. 1, 2021

A pandemic of this order no one saw coming. Thanks to Covid-19, however, this is no longer a contingency. Even though with the current measures we manage to continue to meet our obligations for the time being, this may be different in the future. For new contracts, therefore, the standard Addendum to our General Terms and Conditions will be expanded to include a rule showing that a pandemic can also lead to a force majeure situation for ANVA.

Offers made and agreements entered into in or after 2016 are subject to the General Terms and Conditions of the Dutch ICT Trade Association (version 2014) as filed with the Chamber of Commerce under number 30174840, together with the Addendum to those terms and conditions applicable to you:

  • For Service Providers, the General Terms and Conditions apply together with our Addendum for Service Providers. These can be downloaded here.
  • For parties that are not Service Providers, the General Terms and Conditions apply together with our generic Addendum. These can be downloaded here.

NLdigital Terms and Conditions

Are you entering into an overall new agreement with ANVA due to the new legislation regarding DORA? Or do you request quotations from ANVA in 2025? Then all such agreements and offers are expressly subject to the NLdigital Terms and Conditions.

  • Download here the NLdigital Terms and Conditions in Dutch
  • Download here the NLdigital Terms in English