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EMS is an independent Dutch software house with a unique and automated claims handling system in the Microsoft Azure cloud. The core of its offering is the EMS Claimssengine®. This software enables bulk claims within motor, contents, mobile device, building, liability and travel insurances to create a complete file in ANVA and where possible settle automatically (via STP).
EMS's Claimsengine® is accessible from anywhere in the world. 24 hours a day, seven days a week, your policyholders can create claims. The claims handler can also pick up a claim at any time or continue processing it at a later time. Claims reports are handled quickly and easily (via STP) as the many necessary checks are performed automatically. Claims elevations are validated and determined. And claims settlement is also consistent and efficient. All generated data is stored in ANVA, as the core application of your business operations. Without the need to retrieve and/or aggregate information in different data systems.
Bulk claims handled automatically. Innovative solutions to simplify and speed up the claims process for customers. The Claimsengine® from EMS allows your staff more time to handle complex claims. The Claimsengine® is unique and demonstrates that innovation in the claims market is desperately needed. Where the regular claims process requires a lot of paperwork, bulk claims are processed automatically using the Claimsengine®. And your customer is kept informed throughout the process.
"From DiVerz! we took up the implementation of EMS as a project and rolled out the ClaimsEngine per office. In doing so, we have learned not to want to start 'too big,' but to work together in a targeted and focused way. The involvement of our claims teams is essential. All NDB Group offices are now using EMS. We monitor usage per office and share experiences in order to learn and discover where we can improve.
We were looking for a solution that could help us simplify our working methods, handle claims in a customer-friendly way, and speed up the processing of claims while at the same time increasing customer satisfaction. Our choice for the link between ANVA and EMS turned out to be the right one; our claims handlers also indicate that it is a very nice tool. The request and settlement run smoothly, while in the background control elements are well secured and performed automatically. We also really like the cooperation with ANVA and EMS. There are short lines of communication, our input is listened to carefully and always thought about how we can translate ideas into practice."
- Boudine van de Klooster, operations manager NDB Group and DiVerz!, customer and ambassador of ANVA
