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A key topic during the session was the standard process for provincial contracts. From creating a client account to automatically sending out contract documents and invoices, we worked with clients to assess whether we’re on the right track. The feedback was valuable and concrete, and provides direct input for the further development of ANVA 6. In addition, we discussed how AI is being used to standardize the enormous variety of products without compromising the flexibility that offices need.
The session went beyond just the basic process. We delved into the world of service contracts in all their forms: one-time, recurring, consulting, or brokerage contracts. And we explored collective contracts for healthcare, pensions, and vehicle fleets, along with all the associated issues surrounding asset registration, billing, and certification. What became clear: customers generally agree on the big picture, but they regularly surprise each other with how they handle things in practice.
Listen to and watch this episode to find out how customer feedback actually helps shape the direction of ANVA 6.
Listen to episode 15 of the ANVA Podcast on Spotify.
Or watch the podcast on Youtube.
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