ANVA Support has recently been enhanced with a new feature, the knowledge base. When you create a ticket on ANVA Support, you are immediately shown suggestions of relevant knowledge articles. We distinguish between instructional articles (how does the software work?) and troubleshooting articles (how do I fix this?), making it a nice addition to ANVA Help.
Is the answer to your question or error message in one of the articles? Then you no longer need to create a ticket and you can continue immediately. The knowledge base can save you a lot of time. If the article was not quite what you were looking for, you can indicate this directly with the article. Based on your feedback, the article suggestions will become even more relevant in the future. In addition, we enrich the knowledge base with new articles arising from tickets for which no article was previously available. Currently, the knowledge base contains 55 articles and this number is growing. With your help the knowledge base will become more complete and we will help you more often and faster.
