In the fall of 2019, we shared in our magazine the results of the customer satisfaction survey. In it we were able to mention that our appreciation had increased. Yet there was still much room for improvement; we rose from a 6 to a 6.5. We asked Roel van Dijk about the various developments that took place as a result of the survey.
"The software should work as intuitively as possible and support the daily work of you as a user. To achieve this, we are increasingly testing the development of the software with customers. In 2020, many conversations were held with users, workshops held with customer panels to get to the core of your needs and wants. To promote co-creation, the ambassador program was introduced in 2019. Our ambassadors give us valuable feedback on ANVA Extract, ANVA Hub, ANVA Rules and ANVA Backoffice, among others. At the end of last year, we had our first online ambassador event where the now 12 organizations could share experiences."
"To show even more clearly and transparently what we are doing, we have added a few things to our website. For example, you can now find our roadmap online. In addition, Hubdate has gone live within ANVA Hub. Here you will always find the most up-to-date information on how to best use ANVA Hub and what features to expect. For users, the knowledge base has been created. Here you will find answers to frequently asked questions, so you can quickly find an answer yourself. But our work is above all people work, which is why our permanent team of account managers, service level managers and consultants are there for you. These colleagues are a safety net for anything you run into and are happy to help you along."
"Although we have made strides, we are aware that we are not there yet, which is why we continue to develop ourselves. We like to keep testing our ideas with customers. In 2021, customer satisfaction surveys are therefore also high on the list of priorities for us. More on that later."
