The powerful IT system which is now linked to many parties brings an efficient workflow that is completely transparent to the insurer and the end user.
Smartphort employs a wide scale of technicians who are very versatile, allowing many diverse products to be offered. They repair most products in their central workshop while maintaining the factory warranty. As a customer they keep you informed every step of the way and through advanced links with insurers they have all the data that is important to settle cases quickly and correctly.
Smartphort is strong in communicating with insurers and end users. In addition, they quickly clarify the problem. Smartphort is therefore not a basic repair center but looks primarily at the best solution for the customer and insurer. The system is transparent and very user-friendly, from registration, choosing a pickup request to agreeing on a quote. Smartphort settles all costs with the customer or insurance company. With no excess, the customer has no hassle with bills this process is fully automated. Also their customers have their own file page where they can follow everything quickly and clearly. Optionally, this can be fully branded to act on behalf of an insurer.
"By now we have been working with SmartPhort for several years to our complete satisfaction. Damage repair goes smoothly and well, and if repair is not possible SmartPhort arranges a replacement device. Thanks in part to the short lines of communication, our damage costs can remain low. This is one of the reasons why we could confidently implement a premium reduction. These short lines also contribute to a solution-oriented cooperation in order to always help our customers in the best possible way. At Nh1816, we work every day to provide good service; SmartPhort certainly contributes to this!"
Marcel Tourlamain
NH18116
