Takeovers are now commonplace in the insurance industry. As long as offices continue to acquire each other, portfolios must be merged and converted. Over the past few years, ANVA's consultants have been able to guide many clients through this process. To keep improving our services, ANVA's conversion experts developed a new conversion street.
Naomi Stol, Lead Consultancy at ANVA explains: "Since 2022, we have been converting portfolios via a timeline in which we can follow the steps. We use various software for this, which has already allowed us to automate parts of the conversion process. In recent months, we have been looking into the next step: building a renewed in-house conversion street. After all, nobody knows ANVA better than we do, which is partly why we are the expert for conversions." We deliver your conversion without loose ends.
The need for this new working method arose from increasing work efficiency and reducing error proneness. At the same time, the advent of the conversion lane significantly reduces the effort for ANVA consultants, allowing conversions to be realized faster and more economically. Also, with additional support, this technology is deployable for ANVA offices that perform conversions independently.
Tool builder and consultant Sander van der Burg brings consistency to the conversion process with the conversion street. "We ask for fixed data input, and then deliver the output that the conversion street needs. Our customers have complete freedom in this, even additional or free labels can be included. The biggest difference is that all components are now processed in one run. So no more separate formats or processes are needed," said Sander.
Once the conversion is running, it is "the machine" that does the work. ANVA consultants or customers who (want to) use the conversion line focus mainly on merging all files. Moreover, by maintaining a fixed basis in the delivery process, data quality is guaranteed. After this standard delivery, a consultant processes the data through the conversion street, after which the outcome is returned to the client. "We are currently performing the first conversion outsourced to us using the new street. We are in discussions with a number of customers about using it for the conversions they perform themselves," Sander said.
While Sander focuses on the technical side, John IJzerman, consultant at ANVA, focuses on the elaboration of qualitative conversion reporting. John: "Generally within the offices we convert for, we work with a fixed point of contact. The same is true the other way around. Nevertheless, it is important to record what is noticed or tested during the conversion. After all, no conversion is the same, it is always customized".
The conversion report reconciles which parts are or are not converted, how translation tables work and the consequences of choices made. John sees the report as a thread and reference book in one. Only when everyone involved agrees with the detailed conversion structure, the test conversion starts and a report with findings follows. Piece by piece they are picked up, discussed and updated. Once all findings are resolved, the final conversion and elaboration of the conversion report begins.
Want to know more? From sign-up to aftercare: in our conversion webinar, we'd love to explain to you exactly how a conversion works. Naomi will also tell you about all the steps involved in a conversion and merge. Curious about the ins and outs? Watch the webinar back.
Or read more about what ANVA can offer you as a conversion specialist here.
