"With worklists, ANVA users centrally manage their work inventory and tasks to be completed. Each user has their own worklist, but can also view and possibly manage the lists of colleagues or departments. Tasks that come in via calendars, mail or e-mail automatically land on the worklist. This allows them to be handled easily and conveniently. "
"Within Business Insights, we developed the worklists Apps to solve the lack of overview and insight in ANVA 4/5. Because worklist tasks occur at different levels in ANVA, and each level needs different information, we created - in addition to a general Apps for all types of worklists ('Organization') - also separate Apps for 'Claims', 'Commercial' and 'Policy'.
The dashboards and overviews in these Apps are largely similar, but additionally contain information specific to the particular work area. Thus, access and use of the Apps can be targeted to the user.
In all Apps you get insight into tasks that are open, completed, still planned or overdue. You can break down these overviews further, for example by user, office, department or damage type."
"With this App you can create comprehensive overviews of, for example, workload, lead times and backlogs. This gives you quick insight into how the work is going. It is a handy tool for distributing and monitoring the work properly. By working on faster and better service, you can also improve customer satisfaction."
Watch the tutorial! Our consultant Martijn Dekkers explains it to you.
Did you know that Business Insights is free of charge to all ANVA customers? Join today and discover the benefits. Want to know more about Business Insights? Then check out our module page.
