Developing software only from your own vision does not help to bind customers and make them happy. We want to develop with our customers. At the same time, this is quite scary. Because what if our customers want so much? So much that we don't have time to develop it all? Or what if they all want something different? Naomi tells you more about that dilemma in this blog.
However, it does make sense. All wishes that come in are reviewed by our colleagues from Customer Support and Consultancy. Sometimes there are wishes among them that are secretly already in ANVA, but that we apparently did not communicate well enough. We answer these submitted and already realized wishes by explaining the possibilities. We also note down these wishes in order to repeat them later in our communications or address them more extensively.
Wishes that we think are not feasible or that are not going to make other customers happy, we reject in the first review. No is also an answer, although in that case you as a customer will of course be happy to receive a response from us as soon as possible.
If the initial evaluation of the wish is positive, our product owners and UX designers start looking at the submitted wish(s). From then on, you as a customer can also vote on the wishes. Some of the wishes will still be rejected, because they simply do not fit our vision. Other wishes will be transferred to the backlog of our teams.
The backlog contains the requirements until the particular piece of software is modified or until there is space in our roadmap. So that can take quite a while. Incidentally, this does not mean that we do not consider a wish important; it is because so much is important. Our software must remain secure, we must comply with new laws and regulations, and at the same time we are trying to serve all our target groups.
I am therefore proud that in the past releases we have always picked up and delivered at least one customer request from the portal. In this way, together with our customers, we have made the software a little better again!
