Last month was the month of partnerships for ANVA. For example, in addition to Reaal and Concapps, we also entered into a partnership with Eerstestap.nl. We spoke to founders Edwin Riem and Jan Verstegen about Eerstestap, the rise of chatbots and Safebay. Curious what they can do for you?
More than eight years ago, Edwin and Jan founded Eerstestap. They saw an opportunity to better engage consumers online in complex financial matters. 'We developed a platform where we could transfer knowledge and customer data in a secure way,' says Edwin. 'This platform can be used by our clients for onboarding new clients and automatically maintaining records for existing clients. 'We believe strongly in hybrid advice. That is, of course, the advice of the trusted advisor, supported by effective digital assistance. Here the customer does the preparation for the advice process independently. Think for example of answering questions, gaining knowledge by watching animation videos and delivering relevant documents to the advisor in advance.'
Meanwhile, Eerstestap has fully embraced chatbot technology to further innovate and optimize organizations' processes. Jan explains why Eerstestap chose to specialize in this about two years ago. "We saw that chatbot technology was maturing and could transcend the level of just question and answer. By combining this technology with our own FlowCore platform, it became increasingly easy to have repetitive customer interactions with a lot of complexity taken over by a chatbot. As far as we were concerned, chatbots really needed to be able to become a virtual assistant first. And that is now definitely the case.' It also helps, according to Jan, that the acceptance of chatbots among consumers is growing.
Last year, Edwin and Jan were introduced to Safebay. They saw it as an important addition to their own platform for safely communicating digitally with customers. 'The beauty of Safebay is that it ties in with what everyone is already used to doing, which is communicating with their phones,' explains Edwin. 'In addition, because of Safebay, we are not dependent on Whatsapp and Facebook as a parent company with all its data hunger.' Jan adds, 'together with ANVA we have been able to enrich not only Safebay but also our own platform by developing several chatbots that make the lives of our joint customers much easier. For example, we now have a chatbot in development that issues provisional coverage in the event of an auto-mutation outside office hours. Because the bot interfaces with ANVA Hub, we can securely retrieve information such as personal data, a license plate number and insurance premiums through Safebay. To then immediately create a task for an employee in ANVA Backoffice.'
The possibilities for making your service more efficient and customer-friendly with the help of virtual assistants are endless. Are you curious what Eerstestap can do for your organization? Contact them at jan@eerstestap.nl. Interested in the possibilities of Safebay? Then take a look at anvabackup.wpenginepowered.com/safebay.
