Optimal customer service

Growing your business successfully means attracting more customers and keeping them happy. How do you ensure long-term and profitable customer loyalty to your organization? By making active customer management a priority again.

Attention to customers

Question: are you spending precious time on customers who are most valuable to you in the long run? Or are you in danger of losing customers because they don't get enough attention? Routine, a full mailbox and a busy phone often rule the day. Active customer management is one of those tasks that often gets put on the back burner. Fortunately, ANVA is here to support you and make a difference.

‍

The beating heart of your CRM

Knowing who to serve is the first step to optimal customer management. In doing so, ANVA is the beating heart of your CRM strategy, enabling you to support your customers at every stage of life thanks to our numerous functions and tools.

We provide you with a wide range of portfolio dashboards and analytics, so you know exactly how sales, costs and margins are doing for the customer groups you serve. Our cloud-based data platform:

Connect to AI math models so you know which terminations are lurking
Calculates how much revenue and profit you are losing and what you can do to counteract it
Strikes the right balance between automated checks and personal attention
Provides consumer solutions such as MyEnvironment or the BusinessApp so that customers can find you and approach you in an approachable way

‍

Customer-friendliness at its best

From offering help to a stranded customer along the Route du Soleil and arranging a policy change via e-mail to handling claims via WhatsApp. That's how effective and customer-friendly optimal customer service can be. Would you like to delve further into optimal customer service? Discover below the modules we offer within our software on this topic.