It's Monday morning, a few weeks ago, and I walk into the department. The first questions immediately fly around my ears. "Who saw my chair?" "Where did my keyboard go?" It is the first day after the internal move of our Customer Support team, and with that, a number of items have ended up in a different place. Fortunately, after a short scavenger hunt, everyone can get to work.
As a former project manager within ANVA, this internal change was another icing on the cake for me. Hence, in addition to my work as Lead Customer Support, I also took charge of the remodel. Together with a local architect and contractors, the past few months have been hard work. These professionals keep the lines of communication short during our meetings and are flexible in their schedules. They listen to our wishes in order to inconvenience ANVA colleagues as little as possible. In other words, they collectively form their own domain, the "Rebuilding Domain.
From my workstation, I can see that it works to work together as a domain and sit together. A great example is how last week a consultant heard two Customer Support colleagues talking about an issue and sat down with them. The three of them figured out the problem and were able to start working on the solution. But also the Content Specialists from Customer Support hear colleagues from Marketing talking about a new topic for a webinar and decide together that this should be worked out further for in the ANVA Help.
The lines within ANVA are getting shorter every day, while everyone's knowledge is increasing. In this way, we hope to provide you as a customer with an even better service. And the result of the renovation? It is slowly coming into sight. So keep following us!
