Just before the summer vacations officially started, we informed you about the results of our first three customer satisfaction surveys (KTO). Now that we survey our customer satisfaction bimonthly and short cyclically instead of every two years, the results of the fourth KTO are already known.
Besides measuring the Net Promoter Score (NPS), this time the KTO was all about assessing our information and communication tools. Curious about all the ins and outs? In the specially designed infographic we would like to update you on the results.
Download the full infographic here
To permanently improve our services and products, we extracted four concrete action items from the responses of this KTO. We:
Besides sharing your irritations, frustrations and hopefully the occasional compliment, you help us fill out the KTO to make ANVA even better suited to your needs, working methods, offerings and services in the future. We are therefore very happy to ask you to participate in the survey.
If you participate in the KTO, you can also view all results in real time. We think it is important to be transparent. Are you not yet on our list of respondents? Please let us know by sending an email to anva.nl
