An overview of our most recent customer feedback

ANVA regularly conducts customer satisfaction surveys to gain insight into the quality of our services. By doing so, we want our products and services to better match your needs and the needs of your organization. We greatly appreciate how our customers think with us and provide valuable feedback.
In this article, we would therefore like to tell you more about the results of our customer satisfaction survey in December.

Would you also like to participate in the study and are not yet on the list of recipients. Let us know by sending an email to anva.nl We'll make sure you receive the new questions.

Summary results December

• 73% of our surveyed customers show a positive mood toward ANVA. The positive mood relates mainly to the people within ANVA. The cooperation is perceived as pleasant. The mood is less positive in the case of the general organization of ANVA, we can still make many steps in the way we involve you in the development of our software and products.
• When asked whether our customers see us as a supplier or business partner, most of our customers answer that they see us as a supplier. As an organization, we want to be able to add more value and act as your business partner. So there is definitely work to be done here.
• We have room for improvement in our software and our services. Here we score 6.6 and 6.7 respectively on a 10-point scale. Especially the future-proofing of our software is a point of feedback we have received and are working on as an organization.
• It is also important to continue the conversation with you, the customer. Your input is very important to us so that the software fits your needs and wishes.

Action items within our organization

We are actively working on areas for improvement within our organization. The design of our new customer satisfaction survey is a first step toward regularly listening to your questions.

One of the follow-up actions is to continuously improve the way we work around product management and software development. We prioritize agile working within ANVA and seek closer collaboration between different departments to provide our customers with more value with our software. In addition, you are always welcome to join sprint reviews to provide feedback on the software developed.

During the week of March 21, in collaboration with research firm 2DAYSMOOD, we will send out our next customer satisfaction survey. After this survey, we will again share the results and corresponding actions through our channels.