Knowing exactly how ANVA works, where you can find everything and how to make optimal use of all its functionalities. That is the goal of the ANVA Academy. To help and support you as a user and/or administrator, we offer various education and training opportunities. From basic to management courses. But why did we actually start the ANVA Academy? What are the possibilities? And certainly not unimportant: how do participants experience it? We like to dive deeper into it.
Due to changes in the insurance market, we are seeing the number of ANVA application administrators on our customers' shop floors become increasingly scarce. There is a large group of administrators who have been working with ANVA for a long time but are (soon) retiring. Rationalization is also causing ANVA experts to hold other positions within companies. Naomi Stol, Lead Consultancy at ANVA says: "Insurance offices are getting bigger and bigger and have a greater need for ANVA knowledge in-house. At the same time, smaller offices prefer to be able to 'drive' ANVA themselves. We want to help them retain the required and desired knowledge in the market. To this end, we have established the Academy".
Training employees and administrators is not necessarily something new within ANVA. For years our consultants have been providing training within companies, in company as it is called. The ANVA Academy is innovative by combining the strengths of our consultants, Customer Support staff and account managers. "Our consultants have a lot of capacity and knowledge. They can respond extensively to our customers' needs and questions during training sessions. On a busy working day, there is not always enough time within Customer Support to explain something to customers step by step. In ANVA Help, therefore, everything is clearly listed. However, due to the changes in the market, we also see a change in the content desire. Not every user enjoys reading this amount of text. We now also try to answer the how, what and why questions in tutorials. The Academy offers a total package, with which we increase ANVA knowledge within our customers considerably," explains Naomi.
Before Koen Zeggelaar, Sales and account manager at ANVA, took on the coordination of the ANVA Academy, external consultant Hans Lindhout conducted extensive research into the needs among our customers and the ideas on the subject among our consultants. Koen: "Under Hans' guidance we started with two basic courses: Acceptor and Claims Handler. We deliberately chose our own consultants as trainers. After all, they are our experts and a recognizable point of contact for our customers. After organizing a number of training courses, we expanded our offer with management courses: from basic to advanced."
The basic courses are especially suitable for new employees, while the in-depth management courses focus on a specific topic (forms and selections, product construction, prolongation or scholarship). Koen sees great diversity in the applications. Just-started ANVA administrators usually take a basic course and expand it with one or more in-depth courses. Some employees take all the training courses offered. In advance we test everyone's knowledge level in order to transfer the right knowledge during the training.
In addition to a day of learning, we believe it is important that it is also a fun and relaxing day. "Every course starts at 09.00 am. You are welcome at our office in Amersfoort as early as 08.15. Both in the morning and in the afternoon we have a small break and in between we have a delicious lunch waiting for you. Around 16.00 hours we finish, hand out the certificates and you can go home just before the traffic jam", says Koen.
ANVA Consultant Harrie Coolen is one of five ANVA Academy trainers. He says the dynamics in the group are always a bit of a test, but also make it all the more fun. "With a maximum of eight participants per group, it is important to get a good understanding of everyone's experience. Moreover, everyone works in his or her own way. I have given training in the past and now I enjoy working with our clients again using different ways of transferring information and various work forms," Harrie says.
To achieve interactive training offerings, Harrie and Naomi work closely together. Harrie explains: "We took an inventory of customer needs with several consultants and then compiled the content from all these points into a training manual with assignments, a grid in terms of time allocation and different types of learning objectives. It also includes frequently asked questions to our Customer Support colleagues. This way we ensure that every trainer imparts the same knowledge." Of course, the training program is regularly fine-tuned.
The ANVA Academy secures the right knowledge within our customers as well as within ANVA itself. Naomi explains: "Our consultants now largely jump in at customers who are experiencing a shortage of application administrators. The disadvantage of this is that they gain less and less knowledge of the broad ANVA market, because they mostly work within one ANVA environment. We consciously want more variety. With the ANVA Academy we train ANVA application administrators within companies and our consultants can broaden their field of work again."
By also discussing the basic elements from ANVA again during our courses, showing them or going through a process together, we help each participant improve. Harry concludes: "Many of our customers can work perfectly well with ANVA, but have been handed down from a colleague or predecessor. Through our tips and tricks on the most convenient or fastest way, everyone does learn to improve efficiency."
Curious about options or our course dates? On the ANVA Academy page you will find all the ins and outs about our full range of courses. As a member of Adfiz or the NVGA, you will also receive an additional 10% discount.
